Customer Success at Crisalix LABS, SLU

Job Description:

Latest job information from Crisalix LABS, SLU for the position of Customer Success. If the Customer Success vacancy in Madrid matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Crisalix LABS, SLU for the position of Customer Success below matches your qualifications.

Zynap is redefining how companies defend themselves in cyberspace, building the first AI agent workflow platform for preventive cybersecurity.

Our AI-driven platform acts as the operational brain for security teams, automating what slows them down, connecting what’s fragmented, and transforming threat intelligence into proactive defense. By combining offensive security, threat intelligence, and AI agents, Zynap helps organizations detect faster, respond smarter, and prevent threats before they spread.

Join us in shaping the future of cybersecurity, where anticipation, foresight, and action redefine protection.

As Head of Customer Success, you will build and lead Zynap’s Customer Success function from the ground up by defining how we partner with customers, measure success, and ensure our platform becomes indispensable to their operations.

Define and execute the global Customer Success strategy, building scalable post‑sales processes from onboarding to renewal.

• 5+ years of experience in Customer Success, Account Management, or Client Services within a B2B SaaS environment (cybersecurity or infrastructure software a strong plus).
• Proven experience scaling a Customer Success organization or playbook in a high‑growth or startup environment.
• Fluent in English and Spanish;
  
  other languages are a plus.
• Based in or willing to work hybrid from our Barcelona HQ.
• Hybrid work setup in our Barcelona HQ.

Job Info:

• Company: Crisalix LABS, SLU
• Position: Customer Success
• Work Location: Madrid
• Country: ES

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Success at the office Madrid above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.