Guest Experience Intern at Homeclub

Puesto Guest Experience Intern
Publicado 08 Aug 2026
Expirado 07 Sep 2026
Empresa Homeclub
Ubicación BARRIO DE EL CASTILLO | ES
Tipo de Contrato Full Time

Descripción del Puesto:

Última información laboral de Homeclub para la posición de Guest Experience Intern. If the Guest Experience Intern vacante en BARRIO DE EL CASTILLO coincide con tus calificaciones, envía tu solicitud o currículum directamente a través del portal actualizado de Jobkos.

Ten en cuenta que aplicar a un trabajo puede no ser siempre fácil, ya que los candidatos deben cumplir con ciertos requisitos establecidos por la empresa. Esperamos que esta oportunidad en Homeclub para la posición de Guest Experience Intern se ajuste a tu perfil profesional.

Sobre Nosotros:

At Homeclub, we manage over 1,500 move-in ready, professionally decorated apartments, all designed with our clients' comfort and lifestyle in mind. Our goal is to make living well easy, wherever and whenever you choose. We started in España and are now expanding into the U.S. and Latin America. We envision a world full of possibilities, where Ubicación is flexible and housing doesn’t limit your options. Help us turn this vision into a reality. We are looking for talented individuals to join us on our exciting journey to redefine the rental market—from Madrid to the world.

About the Role

The Guest Experience Intern is responsible for the overall guest experience. You will proactively and personally manage each stay ensuring an exceptional experience at every touchpoint. This role is key to delivering Homeclub’s hospitality standard: premium, attentive, and solution-oriented.

What you´ll do

  • Personalized Guest Relations: Serve as the main point of contact for an assigned guest portfolio, managing communication and service delivery throughout their entire stay.
  • Issue Resolution: Log, diagnose, escalate (to Operations when necessary), and resolve all guest requests or incidents, keeping them informed at every stage until full resolution.
  • Internal Coordination: Collaborate with the Operations, Maintenance, Cleaning, Warehouse, and Quality teams to ensure rapid, high-quality responses to on-site issues.
  • Product Knowledge: Maintain detailed knowledge of our properties to provide accurate information and resolve minor issues directly. Ensure property details are kept up to date in the PMS, GEM, and other systems as required.
  • Service Efficiency: Respond promptly and professionally to calls, emails, and online chats, ensuring compliance with established SLAs.

About you:

  • English level: C1/C2.
  • Previous experience in customer service is a plus, especially in roles involving issue resolution to ensure customer satisfaction, including handling both inbound and outbound calls.
  • Availability to work full-time from Monday to Friday.

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At Homeclub,we believe in creating a positive and inclusive work environment that empowers our team members to succeed.we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.

Información de la Vacante:

  • Empresa: Homeclub
  • Puesto: Guest Experience Intern
  • Lugar de Trabajo: BARRIO DE EL CASTILLO
  • País: ES

Cómo Enviar tu Postulación:

Después de leer y comprender los criterios y requisitos mínimos explicados en la información del trabajo Guest Experience Intern at the office BARRIO DE EL CASTILLO anterior, completa de inmediato tus archivos de solicitud, como carta de presentación, CV (Hoja de Vida), copia de diploma y otros suplementos. Envía a través del enlace Siguiente Página abajo.

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