Customer Service Agent - High Fluency in English at Netzon Group

Puesto Customer Service Agent - High Fluency in English
Publicado 07 Aug 2026
Expirado 06 Sep 2026
Empresa Netzon Group
Ubicación Catalonia | ES
Tipo de Contrato Full Time

Descripción del Puesto:

Última información laboral de Netzon Group para la posición de Customer Service Agent - High Fluency in English. If the Customer Service Agent - High Fluency in English vacante en Catalonia coincide con tus calificaciones, envía tu solicitud o currículum directamente a través del portal actualizado de Jobkos.

Ten en cuenta que aplicar a un trabajo puede no ser siempre fácil, ya que los candidatos deben cumplir con ciertos requisitos establecidos por la empresa. Esperamos que esta oportunidad en Netzon Group para la posición de Customer Service Agent - High Fluency in English se ajuste a tu perfil profesional.

? We’re Hiring: Customer Service Agent - English Speaker

At Netzon Group, we’re growing fast—and we’re looking for motivated Customer Service Agents to join our International Team in Barcelona for our Via Campaign.

If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you.

About the Role

As a Customer Service Agent, you will be the Primero point of contact for customers, ensuring their questions are answered and issues resolved efficiently. In this role, you will experience the dynamics of the mobility industry Primero-hand. You will learn the operations, technology management, and on-demand mobility processes of Via, enabling you to provide on-demand support to customers in the USA and contribute to Via's and the team's goals.

Key Responsibilities

  • Keep things running smoothly by offering Primero line support tough phone, email, and digital channels as needed.
  • Aim for Primero contact resolution to handle customer queries quickly and effectively.
  • Keep customer records updated with reasons for contact, solutions provided, and any other relevant information.
  • Foster positive interaction
  • Follow policies and regulations for the USA market.
  • Offer feedback and insights on areas where you detect possible improvements.
  • Embody the values of both Via and Netzon.

What We’re Looking For

  • Fluency in English: High fluency in English (C2) in both written and spoken communication.
  • Customer-Primero Mindset: You love helping people and tailoring solutions for them.
  • Tech-Savvy: You are comfortable using a CRM system and working in a digital environment.
  • Organized & Motivated: Even when busy, you stay organized and keep delivering quality service.
  • Eligibility: Permit to work in España.

What We Offer

  • Start Date: ASAP.
  • Contract: Substitution Contract.
  • Full-Time: 39 hours per week.
  • Working Hours: Monday to Sunday (Rotative days) from 15:00 to 00:00.
  • Salary: €19,000 per year gross
  • Working Model: Hybrid - 6 days per month in the office.
  • Training: Full-Time Training for 5 days. Monday to Friday from 9:00 to 18:00 (Fully Paid).
  • Office Ubicación: Barcelona (Eixample).

Why Join Netzon Group?

Netzon Group is a fast-growing Empresa specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide.

Start your career with us—apply now and become part of our growing team!

Información de la Vacante:

  • Empresa: Netzon Group
  • Puesto: Customer Service Agent - High Fluency in English
  • Lugar de Trabajo: Catalonia
  • País: ES

Cómo Enviar tu Postulación:

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