Customer Success Manager

Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector️ . Accelerating the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability. Currently handling 30% of all the renewable energy in Spain, this solution allows green energy production to be more efficient and sustainable, bringing closer the goal of achieving a carbon-neutral world. ️ Working for Green Eagle means growing along with the company and being part of the game-changer spirit . If you are encouraged to do great things, join our team! \_\_Job Overview: \_\_ We are seeking a \_\_talented, enthstic, and experienced individual\_\_ to join our \_\_Customer Service team\_\_ as a \_\_Customer Success Manager\_\_. This critical role ensures a seamless experience throughout the customer journey, driving satisfaction and engagement with our SaaS solution. You will play a dynamic role, blending customer experience assurance with a touch of project management. Collaboration is key, as youll work closely with our Sales and Product teams, providing valuable customer insights to enhance our offerings. \_\_Responsibilities: \_\_ As a \_\_Customer Success Manager\_\_, youll be the key point of contact for ensuring customer satisfaction and maximizing the value they derive from our products. This \_\_customer-facing role\_\_ is integral to onboarding clients effectively and driving their ongoing success. Youll also coordinate internal resources to ensure excellence at every stage of the customer relationship. \_\_Main functions: \_\_

• \_\_Customer Onboarding: \_\_ Conduct technical assessments and create onboarding timelines with the Project management team, and provide product training and education.
• \_\_Customer Care: \_\_ Manage relationships, address escalations, conduct proactive check-ins, and monitor customer health metrics.
• \_\_Cross-Functional Collaboration: \_\_ Support sales, provide product feedback, and contribute to improving overall customer experience.
• \_\_Data Analysis & Reporting: \_\_ Analyze data to identify trends, report on customer success metrics, and propose improvements.
• \_\_Brand Ambassador\_\_: Represent Green Eagle Solutions as a trusted partner to our customers.
• \_\_Documentation: \_\_ create and update documentation about new and existing product functionalities to guarantee adequate state of art articles and customer success material.

\_\_Experience/Skills Required\_\_

• \_\_Experience\_\_: 3 to 6 years in customer service roles within tech-focused companies. Background in project management or operations is a plus.
• \_\_Languages\_\_: Fluency in \_\_English (C1 level)\_\_ and \_\_Spanish\_\_ is required. Additional languages are a plus.
• \_\_Tech-Savvy\_\_: Strong understanding of integrating and using B2B products.
• \_\_Exceptional Communication Skills\_\_: Outstanding client-facing and internal communication skills, both verbal and written.
• \_\_Proven Track Record\_\_: Success in B2B, fast-paced environments.
• \_\_Industry Knowledge\_\_: Experience or knowledge of the renewable energy sector is a bonus.

Why work at Green Eagle? Voted a Great Place to Work® by our team members A flexible work environment: 40% remote work and 60% from office. Collaborative culture valuing innovation, humility, and efficiency. Opportunities for growth and development within a rapidly expanding company. The opportunity to contribute to a sustainable future by driving the adoption of innovative energy trading solutions. ✅ Flexible compensation including discounts on childcare, transport, and meals, private health insurance and Annual Training & Development bonus. This is an awesome opportunity to speed up your professional career and challenge yourself while doing something meaningful for the future!

Information :

• Company : Green Eagle Solutions
• Position : Customer Success Manager
• Location : Trabajo híbrido inMadrid, Madrid provincia
• Country : ES