CRM Specialist/Manager at AVATR Global

Descripción del Puesto:

Última información laboral de AVATR Global para la posición de CRM Specialist/Manager. If the CRM Specialist/Manager vacante en España coincide con tus calificaciones, envía tu solicitud o currículum directamente a través del portal actualizado de Jobkos.

Ten en cuenta que aplicar a un trabajo puede no ser siempre fácil, ya que los candidatos deben cumplir con ciertos requisitos establecidos por la empresa. Esperamos que esta oportunidad en AVATR Global para la posición de CRM Specialist/Manager se ajuste a tu perfil profesional.

AVATR, a premium intelligent electric vehicle brand, is seeking a CRM Specialist/Manager to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR’s expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations.

What you will do:

1. Daily Operations Monitoring & KPI Management

• Supervise daily operations of in-house or outsourced call center teams.
• Track and report on core operational KPIs including:
• Call answer rate and abandonment rate.
• Average speed of answer (ASA) and average handling time (AHT).
• Work order closure rate and Primero contact resolution (FCR).
• Customer satisfaction (CSAT) score.
• Generate daily, weekly and monthly operational performance reports.
• Identify operational bottlenecks and implement process improvements to meet requirements.

2. Service Quality Assurance & Standard Compliance

• Conduct regular quality audits through call recording monitoring, customer follow-up calls and work order review.
• Provide constructive feedback and coaching to customer service representatives on service attitude, communication skills and problem-solving techniques.
• Analyze quality trends and identify training needs for the team.
• Ensure all customer interactions comply with brand standards, Empresa policies and local regulatory requirements.
• Drive continuous improvement in service quality and customer experience.

3. Escalated Complaint Resolution & Crisis Management

• Serve as the primary escalation point for complex customer complaints and emergency service incidents.
• Coordinate cross-functional resources (technical, service, parts) to resolve escalated issues within 24 hours.
• Conduct root cause analysis for high-impact customer complaints and implement preventive measures.
• Maintain detailed records of escalated cases and track resolution progress until closure.

4. Knowledge Base Management & Information Synchronization

• Collaborate with headquarters and regional technical, service and parts teams to develop and maintain the call center knowledge base.
• Update and validate content including frequently asked questions (FAQs), troubleshooting guides, policy explanations, product information and service procedures.
• Ensure all knowledge base content is accurate, up-to-date and easily accessible to customer service representatives.

5. Training & Performance Management

• Design and deliver comprehensive onboarding training programs for new call center employees covering:
• Brand standards and service etiquette
• Product knowledge and vehicle features
• CRM system operation and work order management
• Customer service skills and complaint handling techniques
• Develop and implement ongoing training programs to enhance team capabilities.
• Design and execute performance-based incentive schemes to motivate the team.

What you will bring:

• Bachelor's degree in Business Administration, Communications or related field.
• Minimum 2-3 years of experience in call center operations, customer service or CRM management.
• Proven experience in KPI monitoring and service quality management.
• Proficiency in both English and Spanish.
• Strong problem-solving skills and ability to handle high-pressure situations.
• Experience with CRM systems (Salesforce, Dynamics or similar) and call center software.
• Advanced proficiency in MS Office (Excel, Word, PowerPoint).

Información de la Vacante:

• Empresa: AVATR Global
• Puesto: CRM Specialist/Manager
• Lugar de Trabajo: España
• País: ES

Cómo Enviar tu Postulación:

Después de leer y comprender los criterios y requisitos mínimos explicados en la información del trabajo CRM Specialist/Manager at the office España anterior, completa de inmediato tus archivos de solicitud, como carta de presentación, CV (Hoja de Vida), copia de diploma y otros suplementos. Envía a través del enlace Siguiente Página abajo.

Siguiente Página »

  Customer Experience Manager at Confidential

Publicado: 52 minutes ago

Desc: About the Role We are looking for an experienced Manager – CX Training & Quality Assurance (AI) to lead the learning, development, and quality strategy for a global Customer Experience organization....

Empresa: Confidential | Ubicación: España

---

  Enfermería Quirófano Oftalmología at Miranza

Publicado: 52 minutes ago

Desc: Únete al grupo líder de la oftalmología en España. Apasionados y expertos, hacemos accesible la salud y el bienestar ocular para que las personas puedan seguir disfrutando de la vida a través de sus o...

Empresa: Miranza | Ubicación: España

---

  Maintenance Engineer at Reig Jofre

Publicado: 52 minutes ago

Desc: En Reig Jofre estamos buscando a un/a Maintenance Engineer para que pueda contribuir a los diferentes proyectos que estamos desarrollando en las plantas productivas estériles ubicadas en Sant Joan Des...

Empresa: Reig Jofre | Ubicación: España

---

  CRM Specialist/Manager at AVATR Global

Publicado: 52 minutes ago

Desc: AVATR, a premium intelligent electric vehicle brand, is seeking a CRM Specialist/Manager to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you wil...

Empresa: AVATR Global | Ubicación: España

---

  Ayudante Recepción at The Central House

Publicado: 4 hours ago

Desc: ¿Estás preparado para ser la cara cálida y amable que recibe a los viajeros de todo el mundo? Estamos ampliando el equipo de TCH Granada Elvira, buscamos un ayudante de recepción para unirse a nuestro...

Empresa: The Central House | Ubicación: España

---