Customer Support Specialist at Equito

Descripción del Puesto:

Última información laboral de Equito para la posición de Customer Support Specialist. If the Customer Support Specialist vacante en Barcelona coincide con tus calificaciones, envía tu solicitud o currículum directamente a través del portal actualizado de Jobkos.

Ten en cuenta que aplicar a un trabajo puede no ser siempre fácil, ya que los candidatos deben cumplir con ciertos requisitos establecidos por la empresa. Esperamos que esta oportunidad en Equito para la posición de Customer Support Specialist se ajuste a tu perfil profesional.

About Equito:

Equito is a disruptive Spanish start-up operating in the real estate and fintech space. Our mission is to make real estate investment accessible to everyone, allowing users to invest from €100 in just 2 minutes and receive monthly rental income.

You download the app, choose a property, invest from €100, and start receiving rental income every month.

Equito is responsible for sourcing real estate assets, structuring investment opportunities, executing renovations, managing rentals, and distributing monthly income.

We are a team of 38 people. Our app has over 270,000 downloads, and more than €33,000,000 has already been invested through the platform.

As a Customer Support Specialist, you will be the Primero point of contact for our investors and a key part of the Customer team.

Your mission will be to ensure high-quality support, manage daily customer operations, and provide valuable insights from user interactions to continuously improve the overall investor experience.

Your responsibilities:

• Handle user inquiries via email, chat, and phone using tools like Zendesk, ensuring timely and high-quality responses.
• Troubleshoot user issues (e.g., account setup, transactions, rent distribution) and escalate complex cases when needed.
• Guide users through the platform, helping them understand the investment process and their portfolio.
• Maintain and update support materials such as FAQs, help center articles, and automated responses.
• Collect and share user feedback to support product and service improvements.
• Monitor key support KPIs (response time, resolution time, customer satisfaction).
• Identify recurring issues and collaborate with Product, Tech, and Operations teams to improve processes.
• Contribute to making customer support more efficient, scalable, and data-driven.

Información de la Vacante:

• Empresa: Equito
• Puesto: Customer Support Specialist
• Lugar de Trabajo: Barcelona
• País: ES

Cómo Enviar tu Postulación:

Después de leer y comprender los criterios y requisitos mínimos explicados en la información del trabajo Customer Support Specialist at the office Barcelona anterior, completa de inmediato tus archivos de solicitud, como carta de presentación, CV (Hoja de Vida), copia de diploma y otros suplementos. Envía a través del enlace Siguiente Página abajo.