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Customer service specialist at Werfen Immunoassay

Puesto Customer service specialist
Publicado 02 Mar 2026
Expirado 01 Apr 2026
Empresa Werfen Immunoassay
Ubicación Catalonia | ES
Tipo de Contrato Full Time

Descripción del Puesto:

Última información laboral de Werfen Immunoassay para la posición de Customer service specialist. If the Customer service specialist vacante en Catalonia coincide con tus calificaciones, envía tu solicitud o currículum directamente a través del portal actualizado de Jobkos.

Ten en cuenta que aplicar a un trabajo puede no ser siempre fácil, ya que los candidatos deben cumplir con ciertos requisitos establecidos por la empresa. Esperamos que esta oportunidad en Werfen Immunoassay para la posición de Customer service specialist se ajuste a tu perfil profesional.

Job Summary Reporting to the Customer Service Manager, Customer Service Specialist is responsible for acting as a liaison between customers and Empresa, to ensure excellent service standards, respond efficiently to customer inquiries and build sustainable relationships with internal areas. Key Accountabilities The key deliverables to be achieved and the ongoing responsibilities of the role are: Improves customer service experience, creates engaged customers and facilitates organic growth by communicating in a clear and friendly way. Provides customers with quality service, providing continuous accurate information about the status of their orders. Identifies and assess customers' needs to achieve satisfaction. Takes ownership of customers issues and follows problems through to resolution. Follows communication procedures, guidelines and policies. Maintains an orderly workflow according to prioritie. Interfaces with Sales team to review customer needs and to report sales. Confirm of orders, invoicing, refunds. Interfaces with Planning team to coordinate client orders, forecast and productions lead time. Maintains weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends. SAP client database update. Networking/Key relationships This Puesto requires cooperating with different Empresa departments, Quality Assurance, Regulatory, Quality Control, Marketing, Finance, R& D and the other team members of the Supply Chain group. Minimum Knowledge & Experience required for the Puesto: Education Required: Ciclo Formativo de Grado Superior in in any related subject with the supply chain area. Valuable: Any additional degree higher than that required in the previous section Experience Professional experience is required, minimum of 5 years in a similar Puesto. Additional skills/Knowledge Software: Fluency in Office Tools (Excel & Word), Valuable advanced knowledge in SAP. Language: Fluency in Spanish or Catalan. Medium knowledge of English (reading, writing and speaking) Management has the discretion of substituting relevant work experience for a degree and/or making exceptions to the years of experience requirement. Skills & Capabilities: The ideal candidate for this Puesto will exhibit the following skills: Time management skills in order to work on several different projects at the same time. Flexibility in order to work with and provide support for a number of people. Experience in providing demonstrations and writing technical reports. Teamwork and interpersonal skills. Attention to detail. Oral and written communication skills. Reflects values of Werfen in the quality of work and working relationship. Travel requirements: Required: NO

Información de la Vacante:

  • Empresa: Werfen Immunoassay
  • Puesto: Customer service specialist
  • Lugar de Trabajo: Catalonia
  • País: ES

Cómo Enviar tu Postulación:

Después de leer y comprender los criterios y requisitos mínimos explicados en la información del trabajo Customer service specialist at the office Catalonia anterior, completa de inmediato tus archivos de solicitud, como carta de presentación, CV (Hoja de Vida), copia de diploma y otros suplementos. Envía a través del enlace Siguiente Página abajo.

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