Agente de reservas - mijas at IDILIQ Group

Descripción del Puesto:

Última información laboral de IDILIQ Group para la posición de Agente de reservas - mijas. If the Agente de reservas - mijas vacante en MIJAS coincide con tus calificaciones, envía tu solicitud o currículum directamente a través del portal actualizado de Jobkos.

Ten en cuenta que aplicar a un trabajo puede no ser siempre fácil, ya que los candidatos deben cumplir con ciertos requisitos establecidos por la empresa. Esperamos que esta oportunidad en IDILIQ Group para la posición de Agente de reservas - mijas se ajuste a tu perfil profesional.

Ubicación: Mijas (on-site)

Idiliq Group

⏱️Employment Type: Full-time

Idiliq Group, a leading Empresa in the tourism and hospitality industry, is seeking a Reservation Agent to join our Reservations team. This is a fully on-site Puesto based at our facilities in Mijas Costa, Málaga.

As part of a dynamic and customer-focused team, the successful candidate will be responsible for managing reservations, handling client communications and ensuring an exceptional customer experience aligned with Empresa brand standards. The role also includes the coordination and management of group bookings and events, requiring strong organisational skills and attention to detail.

This Puesto involves regular interaction with clients and internal departments, making strong communication, problem-solving skills and a proactive approach essential.

Main Responsibilities

Manage incoming reservation requests via calls, emails and messages in a professional and timely manner.

Administer new and existing reservations, including modifications and updates.

Accurately process booking requests in line with Empresa procedures and pricing.

Act as the main pre-arrival contact for clients, with a particular focus on groups and events.

Coordinate and manage group bookings and event-related reservations.

Track and communicate client requests effectively across departments.

Process payments securely, including credit card transactions.

Maintain strict confidentiality of client information.

Provide a high level of customer service, ensuring a positive client experience.

Develop a strong understanding of resort products, services and pricing.

Collaborate with colleagues and support team objectives.

Requirements

Previous experience (minimum 1 year) in customer service, call centre, reservations or front desk roles.

Experience working with PMS systems such as Opera Cloud, Opera or similar.

Knowledge or exposure to revenue management and market tools such as IDEAS, Duetto, OTA Insights or STR Global.

Strong organisational skills with the ability to multitask and prioritise effectively.

High level of English and Spanish, both written and spoken.

Excellent communication skills, both verbal and written.

Strong listening skills with the ability to identify customer needs and provide solutions.

Ability to work independently with minimal supervision.

Flexible and adaptable approach to work schedules, including weekends and holidays if required.

Strong customer-oriented mindset with a positive and proactive attitude.

Preferred Qualifications and Skills

Additional languages will be considered an advantage.

Proficiency in Microsoft Office (Excel, Outlook, Word).

Comfortable using web-based reservation systems, helpdesk tools and digital platforms.

Experience managing group bookings or events will be highly valued.

What We Offer

The opportunity to join a well-established international Empresa in the tourism sector.

A dynamic and collaborative working environment.

Ongoing professional development and training.

Competitive conditions in line with experience and profile.

Información de la Vacante:

• Empresa: IDILIQ Group
• Puesto: Agente de reservas - mijas
• Lugar de Trabajo: MIJAS
• País: ES

Cómo Enviar tu Postulación:

Después de leer y comprender los criterios y requisitos mínimos explicados en la información del trabajo Agente de reservas - mijas at the office MIJAS anterior, completa de inmediato tus archivos de solicitud, como carta de presentación, CV (Hoja de Vida), copia de diploma y otros suplementos. Envía a través del enlace Siguiente Página abajo.