Credit Analyst

The Credit Analyst will have several main task areas which require a full understanding of the sales to cash flow of the business and country she/ he is in charge of: monitors performance of portfolio assigned, anticipates potential issues, keeps marketing organization aware of potential problems with customers, recommends & implement course of remedial action and improvement programs which drives cash flow/ DSO performance of portfolio assigned, develops and maintains good relationships externally and internally in the interest of the ongoing and future business.

JOB DESCRIPTION (functional responsibilities):

• To full execute the DOA
• To ensure full understanding and compliance of the GCP.
• To be compliant and execute the Internal control KCAs.
• To understand the Business: nature, growth, strategy to achieve that growth, type of customers, country specifics, products, seasonality, sales organization structure, global credit organization. Know the warehouse cut-off times, lead time from the moment order is placed till the material should be released (the latest).
• To provide the required input to the Credit Specialist in preparation of the Cash Calls following the standard report and participate if required.
• To be the key contact for the business/ customers interactions for the portfolio assigned.
• To be responsible for the portfolio assigned from the entire Credit Cash Collection process (mainly "C" customers).
• To identify improvement opportunities and share them with the Credit Specialist. To be able to drive and support them.
• To actively participate in the regular meetings with the Credit Specialist
• To understand the accounts assigned in High-Risk countries and take necessary actions to control the risk, in coordination with the Credit Specialist.
• To respond to Customer Queries.
• To request additional remittance details for Cash Application Team when needed
• To be responsible for collection activities, risk assessment, credit limit review, order release, new customers creation, collateral management and reporting of his/ her own portfolio.
• To set up and execute Collection Strategies and Risk Categories of the portfolio assigned.
• To provide input of customer level details to Order Hold Metrics report and take the required actions to eliminate unnecessary order holds
• To daily use and execute Get Paid System/ any available collection tool
• To ensure fluent and adequate communication channels are in place with the rest of Credit roles at the Centers.
• To provide input of customer level details to Collection Effectiveness Files for sharing with Business to drive improvement in customer Past Due performance.
• To be responsible for doubtful accounts assigned as per GCP and process.
• To support the Credit Specialist in the Credit Insurance yearly exercise and handle the related requests according to his/ her own portfolio.

Major Challenges:

• Day-by-day working to achieve daily processing objectives.
• Develops and maintains good relationships externally with customers financial organization, in the interest of the ongoing and future business, and internally with key persons such as Customer service, Sales/ Marketing and AR team.
• To know and implement a series of operating procedures that demand attention to detail under pressure conditions.
• Proactive identification and independent resolution of financial/ accounting matters within the team.

Freedom to act:

Freedom to act within the limits of defined policies and best practices.

Key Contacts:

• Ongoing dialogue with the team members and the Team Leader.
• Facilitate interactions with internal /external customers and third parties (Customers/ Credit Managers/ Customer Service/ Sales/ AR Team/ Legal).

Work Environment:

• Day-by-day pressure to meet daily processing objectives for the team vs. the individual.
• Continuous training mode both for recycling as well as for application of new operating procedures.

Knowledge & experience:

• Minimum of 5 years experience in Credit, handling Central Europe portfolios, for at least 2 years.
• Business proficiency in English and any other European language is a must.
• Solid knowledge of accounting principles.
• PC skills: demonstrated ability to work with email programs and MS Office tools.
• Computer literate and experience working with dSAP, GetPaid, BW

Skills & attributes:

• Excellent communication and interpersonal skills
• Customer focus
• High Motivation
• Initiative
• Problem solving attitude
• Strong Team worker
• Ability to prioritize
• Flexibility
• Ability to work under pressure

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