Technical Support Specialist Microbiology | Thermo Fisher Scientific

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If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Technical Support Specialist Microbiology | Thermo Fisher Scientific below matches your qualifications. Good Luck: D

Experience in use of diagnostic instrumentation in the Microbiology environment, Clinical and Industrial. Provide responses to technical and applications enquires for direct customers, Channel Partners, Distributors and internal customers across EMEA and Rest of World Countries. Ability to work collaboratively in a team environment with good interpersonal skills to facilitate information exchange....

Job Description

Job Title: Technical Support Specialist Microbiology

Location / Territory: Portugal / Spain

Language requirements: English and Spanish and Portuguese required

Responsibilities:

• Technical productplaint management
  • Proe Technical Complaint management for direct customers, Channel Partners & Distributors across the Microbiology product range.
  • Act as primary contact for end users, Channel Partners, Distributors and Account Managers for technicalplaints across EMEA and Rest of World countries. Prepare final technicalplaint investigation reports for customers.
  • Ensure that technicalplaints are processed to give best customer experience, supports vigilance procedures and Technical Support performance standards (KPIs)

• Technical Enquiries
  • Proe responses to technical and applications enquires for direct customers, Channel Partners, Distributors and internal customers across EMEA and Rest of World Countries. This includes Clinical, Pharmaceutical and Industrial products, consumables and instrumentation. Work in collaboration with the Instrument Services Team and Field Application Specialists.
  • Collaborate with internal functions or external third-party suppliers Globally in order to support customer technical enquiries.
  • Proe technical and applications support for tenders.
  • Ensure that technical enquiries are processed to give the best customer experience, support vigilance procedures and Technical Support performance standards (KPIs)

• Technical development and expertise
  • Actively develop knowledge and skills from colleagues, customers, internal & external courses, the Thermo Fisher University, conferences and external meetings.
  • Use Thermo Fisher Scientific PPI (Practical Process Improvement) tools for improvement activities within Technical Services and across all functions.
  • Build relationships across Global Technical Services Teams, Commercial, Brand Management, Procurement, Quality/Regulatory and Operations to develop knowledge and support our customers.
  • Proe product training to external and internal customers

• Customer Experience
  • Act as the customer advocate within Global Technical Services and associated functions
  • Use customer facing skills to proe a positive customer experience and support the Thermo Fisher Scientific Customer Allegiance Program (CAS).
  • Optimise sales performance through a partnership with the Customer, Account Manager /Field Sales and Customer Service

Required Qualifications and Experience:

• BSc Microbiology Clinical Microbiology Life Sciences
• Relevant microbiology laboratory experience Clinical and / or Industrial sectors
• Experience in customer facing role

Required Competencies:

• Methodical, with strong organizational skills, managing own daily and weekly agenda and priorities
• Strong customer service focus. Ability to empathize with the customer and act with diplomacy particularly when managing technicalplaints
• Ability to work collaboratively in a team environment with good interpersonal skills to facilitate information exchange
• Accuracy with data handling and record-keeping.
• Goodmunication skills, written and spoken. Additional languages required depending upon the Region supported. This role fluent Spanish, Portuguese and English.
• Conversant with Microsoft Outlook, Excel, PowerPoint and Word

Preferred Competencies and Experience:

• Experience in use of diagnostic instrumentation in the Microbiology environment, Clinical and Industrial
• Experience with Thermo Fisher Scientific and Competitor products
• Good working knowledge of SAP (ERP system)

What we offer

• Employment with an innovative, future-oriented organization
• Outstanding career and development prospects
• Company pension scheme and other fringe benefits
• Flexible working
• Excitingpany culture which stands for integrity, intensity, involvement and innovation

• Company Name : Thermo Fisher Scientific
• Open Position : Technical Support Specialist Microbiology | Thermo Fisher Scientific
• Location Job : 28031 Madrid, Madrid provincia
• Country Job : ES

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Technical Support Specialist Microbiology | Thermo Fisher Scientific job info - Thermo Fisher Scientific 28031 Madrid, Madrid provincia above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Technical Support Specialist Microbiology | Thermo Fisher Scientific job info - Thermo Fisher Scientific 28031 Madrid, Madrid provincia in 17-09-2023 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.