Chargebacks & Fraud Specialist at Stayforlong

Descripción del Puesto:

Última información laboral de Stayforlong para la posición de Chargebacks & Fraud Specialist. If the Chargebacks & Fraud Specialist vacante en Catalunya coincide con tus calificaciones, envía tu solicitud o currículum directamente a través del portal actualizado de Jobkos.

Ten en cuenta que aplicar a un trabajo puede no ser siempre fácil, ya que los candidatos deben cumplir con ciertos requisitos establecidos por la empresa. Esperamos que esta oportunidad en Stayforlong para la posición de Chargebacks & Fraud Specialist se ajuste a tu perfil profesional.

You will work with our Finance team and be our frontline guard against sneaky fraudsters and their associated financial losses. In this role, you’ll contribute to optimizing payments, improving the customer experience, and boosting our conversion rate. You will be part of a small but powerful team of payment, chargeback, and fraud specialists who proactively clear the path for the Empresa's success.

We are committed to diversity, equity, inclusion and work-life balance. We value a respectful work environment where all people are valued and respected regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc.

• Monitor and review daily transactions to detect and prevent fraudulent or suspicious activity.
• Conduct in-depth investigations of potential fraud cases, analyzing behavioral patterns and emerging trends.
• Manage and optimize fraud detection rulesand workflows to reduce fraud rates while maintaining low false positive levels.
• Develop and implement preventive measures, including alerts and controls, to proactively mitigate risks.
• Track and analyze key KPIs (e.g., fraud rate, payment rejection rate), providing regular reporting and actionable insights.
• Manage the end-to-end chargeback lifecycle across multiple acquirers, ensuring timely handling and resolution of disputes.
• Prepare and submit strong representment cases, gathering relevant evidence to maximize win and recovery rates.
• Analyze chargeback cases to identify root causes and propose actionable improvements.
• Monitor card scheme programs (e.g., Visa and Mastercard thresholds) to ensure ongoing compliance and avoid penalties.
• Collaborate closely with Product and Customer Support to reduce dispute volumes and improve success rates.

• +3 years of direct experience in fraud, chargebacks, and payments teams (experience in the travel industry is a huge plus!).
• Analytical mindset: Exceptional skills in data manipulation and good Excel knowledge.
• Tech-savvy: Experience working with fraud prevention tools (like Sift, Cybersource, etc.).
• Global vision: Experience working with different markets and currencies.
• Compliance knowledge: Familiarity with standards like PCI-DSS, PSD2, and chargeback regulations.
• Team player: Ability to work closely with cross-functional teams and adapt to a constantly evolving environment.
• Communication: Fluent in both Spanish and English.
• Bonus points: If you know SQL or have experience with BI tools like Looker or Tableau, we definitely want to hear about it!

• Hybrid model based in Barcelona.
• Tailored perks via Cobee (health insurance, restaurant and transport cards, kindergarten checks, training).

• Información de la Vacante:

  • Empresa: Stayforlong
  • Puesto: Chargebacks & Fraud Specialist
  • Lugar de Trabajo: Catalunya
  • País: ES

  Cómo Enviar tu Postulación:

  Después de leer y comprender los criterios y requisitos mínimos explicados en la información del trabajo Chargebacks & Fraud Specialist at the office Catalunya anterior, completa de inmediato tus archivos de solicitud, como carta de presentación, CV (Hoja de Vida), copia de diploma y otros suplementos. Envía a través del enlace Siguiente Página abajo.

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