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JR Guest Relations Officer - SPN at Celebrity Cruises

Puesto JR Guest Relations Officer - SPN
Publicado 22 Jul 2026
Expirado 21 Aug 2026
Empresa Celebrity Cruises
Ubicación Alcorcón | ES
Tipo de Contrato Full Time

Descripción del Puesto:

Última información laboral de Celebrity Cruises para la posición de JR Guest Relations Officer - SPN. If the JR Guest Relations Officer - SPN vacante en Alcorcón coincide con tus calificaciones, envía tu solicitud o currículum directamente a través del portal actualizado de Jobkos.

Ten en cuenta que aplicar a un trabajo puede no ser siempre fácil, ya que los candidatos deben cumplir con ciertos requisitos establecidos por la empresa. Esperamos que esta oportunidad en Celebrity Cruises para la posición de JR Guest Relations Officer - SPN se ajuste a tu perfil profesional.

The Junior Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Junior Guest Relations Officer must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Junior Guest Relations Officer is held fully accountable for the quality of their guests’ personalized experience. This individual will take full ownership and accountability of their guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of stateroom services.

Qualifications:

  • SHIPBOARD Employment type
  • 1-2 yrs experience as Front Desk/Receptionist in a 4 or 5 * hotel.
  • Ability to speak English clearly, distinctly and cordially with guests.
  • Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or German
  • Guest Services shipboard experience is an advantage

Essential duties and responsibilities:

  • Maintains a constant presence of professionalism and emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alike
  • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening
  • Championing strong administrative skills, taking periodic metrics of data such as guest counts, call volume, call content and guest and crew call behavioral analysis
  • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools
  • As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following service philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

Información de la Vacante:

  • Empresa: Celebrity Cruises
  • Puesto: JR Guest Relations Officer - SPN
  • Lugar de Trabajo: Alcorcón
  • País: ES

Cómo Enviar tu Postulación:

Después de leer y comprender los criterios y requisitos mínimos explicados en la información del trabajo JR Guest Relations Officer - SPN at the office Alcorcón anterior, completa de inmediato tus archivos de solicitud, como carta de presentación, CV (Hoja de Vida), copia de diploma y otros suplementos. Envía a través del enlace Siguiente Página abajo.

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