Service Desk Analyst | NTT Ltd.

Welcome to the Latest Job Vacancies Site 2023 and at this time we would like to inform you of the Latest Job Vacancies from the NTT Ltd. with the position of Service Desk Analyst | NTT Ltd. which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Service Desk Analyst | NTT Ltd. below matches your qualifications. Good Luck: D

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

We are looking for new members to join our Service Desk team. Being the Single Point of Contact for all users who require assistance with any technologies applied by NTT customers, such as PC hardware, applications (from OS to industry-specific or proprietary software), mobile devices (iOS, Android), as well as critical NTT managed IT infrastructure (Windows/Linux Servers, Storage, Network & Security…), the Service Desk Analyst knows how to effectively evaluate, categorize, resolve or assign any customer inquiry or incident, applying their knowledge and following standard operating procedures. A perfect candidate will be tech-savvy, with the ability to convey and articulate technical concepts and procedures to any customer type (IT Admin, Engineer, end user, VIP), in a way that they understand. Do you thrive when confronted with IT problems that require logical troubleshooting and are able to follow functional procedures to detail? You share your knowledge and communicate effectively with your colleagues (either in-person or via online collaboration tools), always working towards the success of the team as a whole? If you can identify yourself with the above description, then were really looking forward to receiving your application to join our team at NTT.

Working at NTT

Key Duties

• Provide Support for NTT customers via telephone, email and online tickets
• Accurately log all incoming calls to the service desk
• Ensure that information is accurately recorded in the service management tool
• Ensure that incidents are assigned to the correct resolver team
• Co-ordinate with relevant teams to ensure that service outages are correctly communicated to the business or affected users
• Provide basic remote assistance and training to end-users as required
• Contribute to the knowledge base
• Plan and prioritize work to ensure that deadlines and targets are met
• Develop and maintain knowledge and skills and keep up-to-date with new processes, procedures and developments
• Work proactively to ensure prompt resolution of support cases and the highest possible levels of customer satisfaction
• Conform to organizational quality standards

This is not a full definition of the role but covers the main aspects and drivers for success

What will make you a good fit for the role?

Essential

• Fluent English
• IT Background with knowledge about most common operating systems, applications and technologies.
• Strong understanding of Internet based technologies and technical concepts, necessary for troubleshooting.
• Solid analytical, critical and creative problem-solving skills.
• Excellent communication skills (verbal and written) and telephone manner
• Attention to detail and ability to follow and memorize procedures
• Ability to make progress with minimal supervision
• Ability to work consistently in a dynamic and sometimes high-pressure environment
• Team Player

Desirable

• At least 1 year of experience in a Service Desk role or similar qualification
• ServiceNow knowledge or experience with other ticketing tools

Schedule

• Monday-Friday, business hours
• Requires work on some Spanish bank holidays

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

• Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

• Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.

• Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

• Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

• Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

• Company Name : NTT Ltd.
• Open Position : Service Desk Analyst | NTT Ltd.
• Location Job : 08029 Barcelona, Barcelona provincia
• Country Job : ES

How to Submit an Application:

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