Customer Partner

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role Are you ready to take on an exciting challenge as an Account Management Partner with Kyndryl? Were looking for a dynamic individual like you, who can revolutionize relationship management, drive account growth, and boost profitability. In this role, youll have the power to create, maintain, and develop deep customer connections, bringing the very best of Kyndryl to the table and building trusted relationships with top-level executives.

But this position is about more than just maintaining the status quo. As an Account Management Partner, youll be at the forefront of driving proactive account growth. Youll focus on not only selling new offerings but also minimizing erosion in renewals, ensuring that our largest accounts continue to flourish and thrive.

You wont just be a cog in the machine; youll be a strategic mastermind responsible for developing and executing cutting-edge account strategies. Your expertise will lead to the successful growth and retention of Kyndryls most valuable accounts. With your sharp eye for identifying and qualifying new opportunities, youll build relationships with key decision-makers and deliver tailor-made solutions that cater to the unique needs of each customer.

Collaboration is key, and as an Account Management Partner, youll work closely with other sales team members to ensure a seamless account management process. Together, youll execute every aspect flawlessly, from the initial prospecting stage to closing deals and beyond.

Not only will you lead one or more Portfolio or Strategic accounts, but youll also be the driving force behind generating new opportunities and expanding existing work into larger scopes and new capabilities. By building a strong go-to-market pipeline with our partners, youll join forces to pursue and conquer new deals, taking Kyndryl to unprecedented heights.

Youre not just an expert in our industry—youre an expert in the industry. With your deep knowledge of external best practices, you understand how they can impact our customers. By staying ahead of the curve, youll continuously provide innovative solutions that position Kyndryl as a leader in the market.

As an owner of the account P&L, youll take charge of customer satisfaction, ensuring that our clients are not only happy but also successful. Integrity is at the core of everything you do, and youll go above and beyond to ensure account compliance and maintain a stellar reputation.

If youre ready to embark on an exhilarating journey with Kyndryl, where your skills, expertise, and creativity will shape the future of account management – then we cant wait to meet you. Join our team and lets make remarkable things happen together.
Who You Are Required Skills and Experience:

• 10+ years of experience managing sales process end-to-end
• 5+ years experience running account P&L
• Deep knowledge of business and technology trends and industry best practices
• Proven experience with revenue growth, cost, profitability, trends, and risks
• Open minded and empathetic approach in relationships with customers
• Proactive and resourceful with hunter mentality
• Able to succesfully manage, develop and grow relationships in a complex ecosystem of stakeholders and influencers.

Preferred Skills and Experience:

• Telco Industry knowledge and experience
• Bachelors degree or Master’s degree
• Sales experience in technical solutions

Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contacts Kyndryl email address.