Customer Service Representative

POSITION SUMMARY:

Provides standard & complex order entry management including order tracking and follow up for customer orders based on customer request: clarifying customer requirements and order details, ensuring internal coordination with planning, logistics and price management in order to meet requested delivery date, regulatory and legal document requirements and other Sherwin Williams commitments. Prepared to respond to more complex customer questions and resolve basic customer complaints. Applies standard Order Management & Consignment Stock Management Process in AS400. Runs proactively open order report to monitor backorders and proactively handle resolution.

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive!

Eligibility to Work You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity Employer An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

ESSENTIAL FUNCTIONS:

• To supply the ordered goods on time in the right Quantity, with the correct price at the right Customer End Destination.
• To comply with working and quality targets set by direct line supervisor.
• To maintain an overview of the progress of customer orders, through the entire order fulfillment chain.
• Build and maintain strong relationships with assigned customer base, Sherwin Williams internal functions such as, Commercial teams, Planning, Logistics and Finance teams.
• To assess delivery programs and enter individual orders in line with production lead times, for product portfolio produced and supplied from multiple plants in Europe.
• To organize logistics activity based on delivery terms of the customer, provide export documentation depending on Country of destination & customers’ requirements.
• Ensure OTIF (On time in full) target is met for the defined business segments.
• Work in accordance with our business ethics policy as well as be compliant with our ISO, SOX, business ethics and EH&S policy.

POSITION CHALLENGES:

• Managing customer delivery process and all related activities in order to reach customer satisfaction, with emphasis on costs and stock level.

POSITION REQUIREMENTS

Formal Education:

Required :

• Secondary school level education.

Preferred :

• Bachelors degree or equivalent in Business, Economics, Logistics or other relevant subject.
• Qualification in customs administration.
• Qualification or experience in transportation processing (road, sea and air freights including control compliance with all relevant regulation regarding the carriage of dangerous goods).

Knowledge & Experience:

• Basic working knowledge of commercial organization.
• Good computer skills.
• Good communication skills.
• Valid Driving License.
• Fluent in English
• Previous experience in similar position.
• Previous experience of operating system AS400
• European language skills – English

Technical/skill Requirements:

• High flexibility and adaptability to the customer requirements.
• Team spirit.
• Creativity.

Please note that Sherwin Williams is unable to respond to any enquiries, accept CVs or applications from Recruitment Agencies

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