Major Incident Manager - PagoNxt | BANCO SANTANDER S.A.

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If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Major Incident Manager - PagoNxt | BANCO SANTANDER S.A. below matches your qualifications. Good Luck: D

Major Incident Manager - PagoNxt Country: Spain


PAGONXT is looking for Major Incident Coordinator , based in our BOADILLA DEL MONTE / Alhambra office .


PagoNxt is a new company wholly owned by Santander that incorporates our most disruptive payments & trade businesses into a single, autonomous company, creating one of the largest private fintech companies in the world. This new company will deliver payment & trade solutions for merchants and consumers with compelling technology to become a leading global payments provider in the medium term.

In order to achieve this goal, PagoNxt is organized in three different business:

  • Merchant Solutions, for merchants and acquirers.

  • Trade Solutions, for corporates and SMEs.

  • Consumer Solutions, digital products, and services for individuals.

Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture and disability. Our mission is to contribute to help more people and business prosper.


As a Major Incident Coordinator , your main responsibilities will be:

The overall responsibility of this role is to actively manage both incidents and problems alongside both the reporting of Incident/Problem metrics and improving the service.

  • To manage and maintain the Major Incident process and associated procedures initiating the Major Incident process when required, facilitating the end-to-end process to ensure timely resolution.

  • Providing an escalation point for Service Delivery Managers to discuss details of any rejected escalations and ensure they are informed of progress to ensure consistent and timely feedback to customers.

  • Responsible for key activities during an incident or crisis including being responsible for both the co-ordination of resources to restore service and the communication process to keep clients and Management updated with Incident progress.

  • Determine the priority and urgency of incidents for resolution, monitor progress and apply escalation procedures for incidents not progressions satisfactorily. Provides a central escalation point for staff and demonstrates ingenuity in applying knowledge to non-standard situations


  • 2 years experience managing incidents in an IT setting

  • Experience of working in a financial services setting


  • Systems Engineering, Maths, Physics or similar.


  • Detailed understanding of the ITIL Framework and experience meeting Service Level Targets.

  • High level of working in an IT Service Delivery function.

  • Substantial experience of completing assessment and analysis of major incidents and resolutions.

  • High level of understanding of computers and supporting infrastructure to identify common issues.

  • Proficient in customer service techniques for ensuring that full account is taken of customer’ real and stated needs in the delivery.

  • Company Name : BANCO SANTANDER S.A.
  • Open Position : Major Incident Manager - PagoNxt | BANCO SANTANDER S.A.
  • Location Job : Monte, Cantabria provincia
  • Country Job : ES

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Major Incident Manager - PagoNxt | BANCO SANTANDER S.A. job info - BANCO SANTANDER S.A. Monte, Cantabria provincia above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Major Incident Manager - PagoNxt | BANCO SANTANDER S.A. job info - BANCO SANTANDER S.A. Monte, Cantabria provincia in 20-11-2023 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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