Hub Manager | TravelPerk

Welcome to the Latest Job Vacancies Site 2023 and at this time we would like to inform you of the Latest Job Vacancies from the TravelPerk with the position of Hub Manager | TravelPerk which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Hub Manager | TravelPerk below matches your qualifications. Good Luck: D

About Us

We are TravelPerk: a scaling unicorn valued at $1.3 billion that has raised over $400m since our creation in 2015. Backed by world-class investors with portfolios including Airbnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team comprises A-players from the travel and technology industries.

Weve been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. Were revolutionizing the B2B corporate travel market—worth over $1.3 trillion— to connect people in real life in an enjoyable and sustainable way.

TravelPerk is an innovator. We have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team. From TravelCare, to FlexiPerk and GreenPerk, we are shaping the industrys future. Our team continues to emerge stronger and stronger as we adjust to the new normal—and thats where you come in! If youre ready to take off with us, keep reading!

We are looking for a Hub Manager to join the Customer Care team in Barcelona!

What will you be doing?

  • Understands and demonstrates TravelPerk core values and Leadership Principles.
  • Implements change and develops new processes/SOPs as necessary to provide the ability to better track performance and act on improving it.
  • Mentors others in developing leadership behaviours. Hires, manages, and leads teams to success.
  • Shapes the direction of the team, keeps them focused and motivated to deliver the right results in an ever-changing business environment.
  • Work with the CC leadership team to determine strategy, and to ensure that customer service achieves overall goals
  • Solves complex customer service issues by proactively identifying and eliminating the root cause barriers to accuracy, productivity, and quality. Looks into the automatizing process where applicable.
  • Maximizes resources for the greater good of the organization.
  • Continually measures and evaluates all work processes using Kaizen, Lean, DMAIC, and other improvement methods.
  • Develops and achieves performance goals and objectives in order to deliver an exceptional customer experience.
  • This position requires a candidate who has the ability to dive deep to include root cause analysis and develop action plans in support of driving process improvements and keep pace with our explosive growth while motivating others to meet the challenges of a performance-based culture in an extremely deadline-driven environment.
  • Demonstrates the ability to influence, manage, and present ideas via clear written and oral communication.
  • Builds positive productive relationships with many stakeholders and partners around the world.
  • Deals with the complexity of multiple lines of business and regions.
  • Acts as the thought leader for Customer Services.
  • Demonstrates flexibility in work hours based on business needs. Including weekends and bank holidays

What will you need to succeed?

  • The ideal candidate will have at least 5 years of senior management experience in a fast-paced, rapidly changing operations environment.
  • The ideal candidate will have a strong commitment to leadership, employee development, an understanding of Lean and Six Sigma with a strong track record in continuous improvement methods such as Kaizen, Lean, DMAIC, etc. being required.
  • A keen interest in and familiarity with technical systems, in addition to an exceptional level of dedication, motivation, and intelligence.
  • Demonstrated ability managing and developing large high-performance teams of associates/leaders is required.
  • Demonstrated familiarity with general principles of workflow in an inbound contact center, and current technologies to help manage that workflow.
  • The candidate should have a specialized skill set in running large-scale contact center operations, preferably in the travel business.
  • Strong oral and written communication skills, as well as a strong technical and analytical aptitudes are required.
  • Hands-on mentality
  • Ability to see the big picture and cascade it to the team to ensure continuous alignment with company/department goals
  • Self-organized, proactive and strong attention to detail

Bonus points for…

  • 5+ years people management experience
  • Project management experience
  • Experience in Kaizen / Lean Solution / Sig Sigma, DMAIC, and other improvement methods are a big plus for this role
  • Experience managing teams of 100+ reports indirect in addition to managing managers
  • Fluent in English would be an added benefit as the role engages with leaders and different countries

Our Benefits

  • A competitive compensation package, including equity in TravelPerk;
  • Generous vacation days so you can rest and recharge;
  • Health perks such as private healthcare or gym allowance, depending on your location;
  • Unforgettable TravelPerk events;
  • A mental health support tool for your wellbeing;
  • Exponential growth & personal development opportunities.
  • VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice.
  • Work from anywhere in the world allowance of 20 working days per year.
  • IRL English or Spanish Lessons are held in the Barcelona office.

How we work

Our Vision is for a world where TravelPerk serves as the platform for human connection in-real-life (IRL). We take an IRL - first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our Barcelona hub (office locations). We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

English is the official language at the office. Please submit your resume in English if you choose to apply.

TravelPerk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. Were an equal opportunity employer, meaning youre welcome at TravelPerk regardless of your appearance, where youre from, or anything else that makes you.

  • Company Name : TravelPerk
  • Open Position : Hub Manager | TravelPerk
  • Location Job : Barcelona, Barcelona provincia
  • Country Job : ES

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Hub Manager | TravelPerk job info - TravelPerk Barcelona, Barcelona provincia above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Hub Manager | TravelPerk job info - TravelPerk Barcelona, Barcelona provincia in 21-11-2023 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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